STAFFORD Solutions, Inc.

   

Opportunity Details

Please Note:  All resumes will be handled confidentially and will not be forwarded to any other company without notice to the applicant.

 


   
Job #: 661
Title: #661 - Help Desk Level 1 - FILLED.
Type: contract
Length of Assign: 2 years
Location: Allentown, PA area
Requirement:
Start Date: asap
Pay: market
   
Job Description: DESCRIPTION and SKILLS REQUIRED:
IT Help Desk. Initial shift will be 8AM to 5PM during training (approx 1 month). Shift may remain 8AM to 5PM or change to 9AM to 6PM, depending on business need.

For consideration, your resume must show the following:
  • Recent (within 2 years) inbound call center Help Desk experience.
  • Detail on the types of problems you worked on, not just that you “supported Windows XP and Office”.
  • Indication of the number of inbound calls per day you handled while on the Help Desk.
  • Estimate of the your first call resolution stats for recent assignments.
Qualifications:
  • Customer and Technical Support - Required, 2 years min. exp.
  • Analysis and Problem Solving- Required, 2 years min. exp.
  • Windows 2000 and Windows XP- Required, 2 years min. exp.
  • Microsoft Office / Outlook 2003- Required, 2 years min. exp.
  • TCP/IP Networking- Required, 2 years min. exp.
  • Chat Support experience - Highly desired
  • VPN/Broadband Support experience - Highly desired
  • Remedy - Desired
  • Windows Vista - Required, 6 months min. exp. (may be home-based only, but must be indicated on resume)
  • Microsoft Office 2007- Required, 6 months min. exp. (may be home-based only, but must be indicated on resume)
  • Additional desired qualifications include academic degree and/or technical certifications such as MCP, A+, etc.
 

 


All resumes will be held with complete confidentiality.

 


STAFFORD Solutions, Inc. • P.O. Box 20903, Lehigh Valley, PA 18002 • info@staffordsolutions.com
Contact:   Linda Griffin   •   Mary Smickle
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